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Enhancing monitoring of service delivery in a digitally connected world.

Who we are

The Government Citizen Interaction Centre (GCIC) operates under State House as a key contact centre between Government and citizens to enhance the monitoring of service delivery. We provide a channel for feedback and suggestions from citizens in a bid to promote open governance.

What we do

Through GCIC, citizens interact with Government through multiple channels including a toll free line, email, social media platforms, websites, online chat and SMS. The data generated through these interactions is analyzed to inform policy decisions, guide in the formulation of policy interventions.

Key Communication Chanels

900 Toll Free Call Centre

Our Call Centre allows citizen interaction on issues of Government Service delivery.

Online Interaction

We interact with citizens through different digital platforms.

Open Government Initiatives

We Operate Open Government Sessions, Barazas, & Traditional Media